Frequently asked questions

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As of Sept. 1, 2021, students covered by MISHP have access to Virtual Health Care, provided by Dialogue. This online platform empowers you to be proactive about your health by allowing you to virtually connect with nurses and physicians via a mobile or web app from anywhere in Canada. Click here for details

International students must be covered by a primary health-care plan when they arrive in Canada.

To ensure that you can focus on your studies abroad, you will be able to rest easy knowing that Studentcare and Manitoba Blue Cross is insuring your health and well-being.

Without primary health coverage, the high cost of medical services outside your home country could limit your access to the care you need, or leave you with a large debt to pay.

All eligible international students are automatically covered by/enrolled in the Manitoba International Student Health Plan.

Your Coverage Card will arrive by email. Please make sure to check your student inbox and junk folder. If you have not received it within 6 weeks of your Coverage period start date, or if you have lost it, please click here to request a new one. You must show it to medical staff to receive care and be eligible for reimbursement.

If you are eligible for the plan but are still waiting for your Coverage Card, you will need to pay up front for any medical expenses you incur during that period. Once you’ve received your Coverage Card, please submit your claim to Manitoba Blue Cross and you will be reimbursed for any eligible expenses.

Yes. You can request a new card here

Yes. You can enrol your family (spouse and/or dependant(s) under age 18) in the plan by paying an additional fee*. Common law couples are eligible.

Dependants must be under age 18 and enrolled within 30 days of the student’s coverage term start date, though their own coverage may begin later. A dependant’s coverage starts at the beginning of their first term (fall, winter, or summer) in Manitoba and continues until the end of the policy year.

Note that children born in Canada are not eligible.

*Coverage fees for dependants vary based on the institution you are studying at and on the coverage length requested.

Click here to add dependants now.

It is mandatory for international students in Manitoba to have primary health coverage. If you were billed for MISHP and are already covered by Manitoba Health, you can opt out by providing proof of coverage.

Opt outs are managed by Studentcare. Contact us by email for more information.

MISHP provides you with primary health coverage, which allows you to access medical services in Canada from doctors, clinics, and hospitals.

The UMSU Student Health & Dental Plan is a supplementary plan available to undergraduate students at the University of Manitoba who are UMSU members. It covers benefits not provided by primary health coverage, including services like vision care, dental care, prescription drugs, and physiotherapy.

Manitoba International Student Health Plan (MISHP)
A mandatory basic plan that covers medically necessary services, such as:
• Physician/surgeon
• X-rays/lab testing
• Prescription drugs
• Hospital services
• And more...

UMSU Student Health & Dental Plan
An extended plan that provides additional coverage for important health-care services, such as:
• Vaccinations
• Psychologists
• Dental exams
• Eyeglasses and contact lenses
• And more...

Check your student account to confirm if you’ve been charged MISHP and/or UMSU Plan fees, and visit www.studentcare.ca for complete details on what is covered by the UMSU supplementary plan.

Manitoba Blue Cross is the benefits carrier and Studentcare is the administrator of the plan.

When seeking services from a health and medical provider (e.g. doctor, chiropractor, pharmacist, etc.), please present your Coverage Card and valid photo identification (e.g. student ID card, driver’s license). Providers who are set up for direct billing will not charge you for eligible services. However, if you are charged for services, download, print, and submit the claim form, along with your original receipts, to Manitoba Blue Cross and you will be reimbursed for eligible expenses.

You can submit to Manitoba Blue Cross:

Claims will be processed within 15 business days.

Download the claim form here.

Call 204-788-6800 to speak with a Manitoba Blue Cross representative about the reason for your claim's rejection, and possibilities for resubmission. Make sure to have your ID and Policy numbers handy.

All claims must be received by Manitoba Blue Cross within 6 months of the date of service.

Yes. If you wish to receive your reimbursement by direct deposit, fill out the application by completing the PDF for direct deposits. Download the form here.

You can receive medical care at any clinic in Manitoba. Please present your Coverage Card and Photo ID upon arrival. Providers who are set up for direct billing will not charge you for eligible services. However, if you are charged for services, submit a claim form, along with your original receipts, to Manitoba Blue Cross and you will be reimbursed for eligible expenses.

You can also visit your on-campus clinic located here:

University of Manitoba
100 University Centre.
Fort Garry Campus
Winnipeg, MB R3T 2N2
204-474-8411

University of Winnipeg
Wellness Centre
Duckworth Centre, Room 1D25
400 Spence Street
Winnipeg, MB R3B 2S4
204-786-9496

Yes, you can go to any clinic to receive medical care. Make sure to show your Coverage Card and Photo ID.

Knowing where to go may improve your care. Visit myrightcare.ca for more information.

For further guidance on whether you should visit an emergency department, an urgent care centre, or another resource for regular health-care needs, see below:

• For University of Manitoba students
• For University of Winnipeg students
• For Brandon University students